The [[http://wiki.openpro.com/doku.php?id=products:workflow:workflow-app|incident View]] screen allows you to map a  logical sequence of business scenarios for purposes of creating workflow incidents. With this screen you can managing incidents raised by customers and track them for better resolution.

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Added User: This is the name of the user registering the incidence.

Department: This is the department that raises an issue

Queue User: This is the name of the user queuing the incident in the CRM

Incident Description: This is a brief description on the incidence.

Opened 	Date: This is the date when incidence was raised and opened.

Completed Date: This is the date when incident was resolved.

Date Updated: This is the date when incident status was changed.

Customer: This is the customer name.

Priority: This is the incident priority as per priority matrix.